MDaemon Single Installer Frequently Asked Questions (FAQ)

  • Q: What is included in the single installer of MDaemon?
    A: To simplify the software experience and better align with the recent rebranding of Alt-N Technologies to MDaemon Technologies, the following plug-ins will be included as MDaemon licensed features within a single download/installer file:
  • Q: Will the serial numbers for MDaemon or licensed features be changing?
    A: No. The serial numbers will not change. All products will continue using unique serial numbers.
  • Q: Will the SKUs or pricing be changing?
    A: No. There will be no changes to catalog SKUs or pricing.
    Note: The product descriptions are changing for Outlook Connector and SecurityPlus (see FAQ above)
  • Q: Will the current automatic update process for MDaemon and the licensed features continue to be used?
    A: Yes. The systems to notify administrators and automatically update MDaemon will continue to function. The MDaemon update will include updates for all licensed features.
  • Q: Can I continue using my current version of MDaemon and licensed features?
    A: Yes. As long as you do not upgrade MDaemon to v 18.0.0 or higher, you can continue using all of the current versions.
  • Q: My MDaemon license (serial number) is expired, what does this mean for me?
    A: In order to obtain the latest version of MDaemon or licensed feature(s), you will need to renew your MDaemon license along with the license for any of the licensed features.
  • Q: I have upgraded to MDaemon 18.0.0, can I upgrade a licensed feature(s) without upgrading MDaemon?
    A: No. In order to obtain the latest licensed feature versions you must download and install the latest MDaemon version. (A per licensed feature update system will be looked at for future versions.)
  • Q: I am running a version of MDaemon prior to 18.0.0, can I upgrade to the latest version of a licensed feature using my existing MDaemon version?
    A: No. If you want the current version of licensed feature (e.g., MDaemon Antivirus), you must update to MDaemon 18.0.0.
    However, you can install the latest versions of Outlook Connector and SecurityPlus that are available for download.
  • Q: I purchased a new MDaemon license after the release of MDaemon 18.0.0, can I use this license with earlier versions of MDaemon (e.g. v 17.5.X)?
    A: Yes, the license for MDaemon 18.0.0 will work in previous versions.
  • Q: I am using MDaemon 18.0.0 and want to renew my AntiVirus license so I can continue to obtain virus definition updates and use Outbreak Protection. Can I do this without renewing MDaemon?
    A: Yes, you can renew your AntiVirus license without renewing your MDaemon license. This will allow you to obtain the latest virus definition updates and use Outbreak Protection. However, if you want the latest AntiVirus application features, you will also need to renew your MDaemon license.
  • Q: How do I trial a licensed feature?
    A: Trials of MDaemon 18.0.0 and newer will include a 30 day trial for all licensed features. If a user purchased MDaemon without trialing a feature (e.g., ActiveSync) and later decides they would like a trial of a licensed feature, they can enable the feature in MDaemon. If a user has already trialed MDaemon or any licensed feature and would like to trial it again or extend their trial while using the same version of MDaemon, they will need to contact customer service for assistance.
  • Q: I've purchased MDaemon after v18.0.0 was released, how do I purchase a licensed feature?
    A: Licensed features are still available for individual purchase on our website.
  • Q: Is the user count for licensed features going to be required to match the user count on the MDaemon license?
    A: No. The existing policies for user counts will remain unchanged. The license sizes for MDaemon Connector and MDaemon ActiveSync will need to be large enough to cover all accounts that have the feature enabled. The MDaemon AntiVirus license will need to be large enough to cover all accounts that exist in MDaemon.

Flex Licensing™

Flex Licensing enables customers to purchase the specific number of users for their organization without being forced to purchase a fixed license user count. As a result, customers pay only for the number of users they need to support their organization.

Under traditional licensing tiers, if a company needs to support 125 users they have to purchase the user count that is closest to their need. If the next tier is 200 users, they are paying for an additional 75 users. With Flex Licensing, customers are not confined to fixed license tiers. They only pay for what they need. And when additional licenses are needed at a future date, customers can easily add new licenses in any amount above the 5 user minimum.